Orders are processed within 24–48 business hours, then shipped via standard carrier in 2–6 business days. During peak sales or events, delivery may take up to 15 days.

Yes! Free standard shipping on all U.S. orders of $50 or more. For orders under $50, a $4.90 flat shipping fee applies.

We accept unopened, unused cosmetics for return within 14 days of delivery. See our full Returns Policy page for details.

If you use a product daily (as directed) for 90 days and provide date-stamped proof of each use (photos or selfies) but see no improvement, you may qualify for a full refund. Contact us before day 95 to start your claim.

Our formulas are free from parabens, sulfates, phthalates, and synthetic dyes, and are dermatologist-tested. We still recommend a 24-hour patch test on your inner forearm to rule out any personal sensitivity.

If you use a product daily (as directed) for 90 days and provide date-stamped proof of each use (photos or selfies) but see no improvement, you may qualify for a full refund. Contact us before day 95 to start your claim.

The most up-to-date INCI list is printed on each product’s packaging. Email contact@silkenor.com if you need an electronic copy of ingredients for any specific item.

Most of our products are gentle and compatible with common actives (e.g., retinoids, AHAs). However, if you’re on a specific prescription regimen, please consult your dermatologist before introducing new products.

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal. All payments are processed securely via our PCI-compliant gateway.

Keep products in a cool, dry place away from direct sunlight. Tightly close lids after each use to maintain freshness and potency.

Keep products in a cool, dry place away from direct sunlight. Tightly close lids after each use to maintain freshness and potency.