Privacy Policy

Last updated: July 6, 2025

This Privacy Policy describes how KANOPY GROUP LLC ("KANOPY," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from silkenor.com (the "Site") or otherwise interact with our services (collectively, the "Services"). "You" and "your" refer to you as a user of our Services, whether you are a site visitor, customer, or other individual whose information we have collected.

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. When we do, we will revise the "Last updated" date above and post the new Privacy Policy on our Site. Your continued use constitutes acceptance of the revised policy.

How We Collect and Use Your Personal Information

Information We Collect Directly from You

• Contact & account details: name, email address, shipping and billing addresses, phone number.

• Order & payment data: items purchased, purchase date, payment confirmation, payment method (credit/debit card details are processed by our PCI-compliant payment processor and are never stored on our servers).

• Account credentials: username, password, security questions.

• Shopping behavior: items you view, add to cart or wishlist.

• Customer support communications: messages you send via email, chat, or support forms.

Information Collected Automatically

We use cookies, pixels, web beacons, and similar technologies ("Cookies") to collect usage data such as your IP address, browser type, device information, pages viewed, links clicked, and referral URLs. For details on the cookies Shopify uses, see https://www.shopify.com/legal/cookies.

Information from Third Parties

We may receive information about you from third parties, including:

• Shopify & service providers: to power our store, process payments, fulfill orders, and run analytics.

• Advertising partners: such as Shopify Audiences or Facebook Custom Audiences, to serve you tailored ads.

• Third-party analytics & marketing tools that track your interactions with our Sites or promotional emails.

How We Use Your Personal Information

• To fulfill orders & manage accounts: process payments, ship products, handle returns/exchanges, and send transactional notifications.

• To communicate: respond to inquiries, provide customer support, and send you important system messages.

• For marketing & advertising: with your consent, send promotional emails, texts, or postal mail; and display personalized ads on our Site and third-party platforms.

• To maintain security & prevent fraud: detect and prevent unauthorized or fraudulent activity.

• For business operations & legal compliance: comply with our legal obligations, enforce our Terms of Service, and protect our rights.

Cookies & Tracking Technologies

Most browsers accept Cookies by default. You can disable or delete Cookies via your browser settings; however, some features of the Site may not function properly without them.

How We Disclose Personal Information

We may share your information with:

1. Service providers (e.g., Shopify, payment processors, shipping carriers, data analytics firms, email providers).

2. Advertising partners (e.g., Shopify Audiences, Facebook, Google) to deliver personalized ads.

3. Affiliates within our corporate group for internal business purposes.

4. Third parties you authorize (e.g., social media platforms when you use social-login features).

5. Legal authorities or others when required by law, subpoena, or to protect our rights.

6. Business transferees in connection with a merger, acquisition, or sale of assets.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell/share.

• Access a copy of that information.

• Delete personal information we hold about you (with certain exceptions).

• Opt-out of the "sale" or "sharing" of your personal information for targeted advertising.

• Non-discrimination: You may exercise these rights without retaliation.

To exercise any of these rights, please contact us at privacy@silkenor.com.

Categories of Personal Information Collected & Disclosed

We do not collect or sell "sensitive personal information" as defined by applicable law.

Advertising "Sale" & "Sharing"

We may "sell" or "share" (as defined under CCPA) identifiers and commercial information to advertising partners for targeted marketing. You may opt-out via our Cookie Preferences banner or by contacting privacy@silkenor.com.

User-Generated Content

Any reviews or comments you post publicly on our Site are fully public. Please do not include sensitive personal data in user-generated fields.

Third-Party Websites & Links

Our Site may link to third-party websites. We do not control those sites' privacy practices and encourage you to review their policies.

Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact privacy@silkenor.com and we will delete it.

Security & Data Retention

We implement industry-standard security measures to protect your data. However, no system is impenetrable. We retain your personal information only as long as necessary for the purposes outlined above and to comply with legal obligations.

Contact Us

If you have any questions about this Privacy Policy or your rights, please contact us at:Email: privacy@silkenor.comMailing Address:KANOPY GROUP LLCAttn: Privacy Officer1704 Llano St Ste B#3015Santa Fe, NM 87505